Cloud infrastructure
Cloud Server, Cloud Storage and Public Cloud Network availability or platform operations.
Support
Direct support for the cloud platform your projects depend on.
Send support requests 24 hours a day. Critical service-impacting infrastructure incidents are prioritized according to the CloudBalkan SLA.
Technical supportsupport@cloudbalkan.com
Sales & migrationssales@cloudbalkan.com
Phone+359 2 439 1180
Service statusCloudBalkan Status
Support scope
What to contact CloudBalkan about.
Cloud DNS & domains
DNS zones and records, domain status, registration, transfer or renewal workflows.
Web Hosting
Hosting account availability, plan and mailbox-related platform functions.
Control Center
Sign-in, account access, two-factor authentication and customer-facing platform issues.
Billing
Account Credits, Stripe top-ups, billing transactions and service charges.
Migration planning
Pre-migration questions, destination sizing and CloudBalkan-side cutover planning.
Faster diagnosis
Send the context that helps us reproduce the problem.
- The affected CloudBalkan service or resource name.
- Approximate start time and whether the issue is still happening.
- The hostname, URL or operation involved when relevant.
- What changed immediately before the issue started.
- Error text or a screenshot that does not expose passwords, private keys or secrets.
Important boundary
Platform support is not automatically application administration.
We can investigate the CloudBalkan platform and its resources. Debugging custom application code, third-party software, a compromised website or operating-system administration may require the customer, developer or a separately agreed service.
Incident handling
Check Status first when several services are affected.
The public Status page is the primary location for published platform incidents and planned maintenance. The SLA explains the availability commitment, exclusions and service-credit process.
Self-service
Use Documentation for normal operations. Use AI Operator when you want infrastructure context.
Documentation explains the standard workflow. AI Operator can inspect the live CloudBalkan context available to your account and prepare supported operations.